Purchase info

Purchase info

PURCHASING PROCESS:

Select the products and add them to the shopping cart by clicking on "Add to cart". When you have your selection made, go to the shopping cart, located in the top right of the online store and click "buy."

If you have a discount code you must add it in the box indicated at the time of purchase.

PRICES

The VAT is in all our prices with the currently applicable rate. The prices mentioned on our website include all concepts in euro. The shipping costs are not included in the prices offered on this website. The remaining additional expenses that may be incurred by the consumer and will be indicated before the conclusion of the contract.

PAYMENT METHODS

Ernesto Terrón - Online store offers two payment methods: Paypal and bank transfer.

The bank transfer will be made to one of our accounts, which you can request by sending an email to info@ernestoterron.es indicating the product you want to buy and we will send you the account number where to make the deposit.

After the payment procedure, we will contact you to provide more details about the delivery date.

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DEADLINE FOR SHIPPING PREPARATION

The period of preparation of the shipment, depending on the item, will be 3 to 25 working days from the date of placing the order. Products whose deliveries require different terms will reflect that particularity in their description.

If a shorter delivery period is required, please contact us at info@ernestoterron.es or by calling 983 29 44 33.

SHIPMENTS

The international shipments of ERNESTO TERRÓN are made through DHL with a cost of  20€ for destinations of the European Union.

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RETURNS & EXCHANGES

Returns are accepted in items of collection, not in items made to order and custom made.
If you receive your order and the collection item you have purchased does not satisfy you, you can return it without obligation.
To make the return contact us as soon as possible by calling (+34) 983 29 44 33 and you will have a maximum period of 14 natural days from receipt of the article. In the case of international shipments, the return costs will be borne by the buyer.